This isn't a slide deck. It's a working AI agent that manages subscriptions, explains custom formula ingredients, tracks orders, and connects members with their dermatology provider.
Ask about your subscription, custom formula ingredients, order tracking, or get help adjusting your skincare routine.
Built around real member scenarios that Curology's support team handles every day.
Explains each ingredient in the member's custom formula, what it targets, and how it works — personalized to their prescription.
Real-time shipping status with carrier, tracking number, estimated delivery, and next shipment date.
Pause, skip, update address or payment, and manage billing — all in one conversation.
Submits formula change requests to the member's provider by name, with skin concerns and expected timeline.
Submits skin check-ins to the member's dermatology provider and explains how provider messaging works.
Routine tips, purging expectations, ingredient education, and when to contact your provider — from the knowledge base.
This demo was built from scratch for Curology. Real logic for real scenarios.
Pulled Curology's product details, ingredient guides, and support policies into the AI's knowledge base.
Created member-specific workflows for subscriptions, formulas, shipping, and provider communication.
Connected 5 mock tools simulating Curology's member management, shipping, and provider systems.
Ran simulated member conversations across happy paths, skin concern scenarios, and edge cases.
Connected to your actual member data. Handling your real support volume. This sandbox is just the start.
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